Shipping policy
Shipping Policy
We work hard to process and ship every order as quickly and accurately as possible. Every order is carefully packed before it leaves our facility.
Processing Time
Orders are typically processed within 1–2 business days.
During periods of higher order volume, such as product launches or promotions, processing times may be slightly longer. If significant delays occur, we'll communicate them on our website or by email.
Shipping Time
Once your order has shipped, most domestic orders arrive within 3–5 business days, depending on your location and the shipping method selected at checkout.
Please note that delivery estimates are not guaranteed and may vary due to carrier delays or circumstances outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your shipping destination and order details.
When available, free shipping promotions will be automatically applied to qualifying orders at checkout.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email containing your tracking information so you can follow your package throughout delivery.
Shipping Delays
While we do our best to meet estimated delivery timelines, shipping carriers may occasionally experience delays beyond our control.
Although we cannot guarantee carrier delivery times, we'll always do our best to assist if shipping issues arise.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
If you notice an error after placing your order, contact us immediately at hello@dilemmanutrition.com. We'll do our best to update your information before your order has been processed, but we cannot guarantee changes once fulfillment has begun.
DILEMMA Nutrition is not responsible for orders shipped to addresses entered incorrectly during checkout.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.
If your package is lost or stolen after delivery, please contact the shipping carrier directly. If you need assistance, we're happy to help guide you through the claims process whenever possible.